AguaPOP Policies

At Aguapop, we are committed to providing high-quality products and a smooth shopping experience. To ensure fairness and clarity, we have outlined the following refund and return policy:

Return Policy

You have 30 calendar days from the date of receiving your item to request a return. After this period, we are unable to accept return requests.

To be eligible for a return:

• The item must be unused and in the same condition as when received.
• The item must be in its original packaging with all tags intact.
• A receipt or proof of purchase is required.

We reserve the right to refuse a return if:

• The item shows signs of use.
• The return is initiated without a valid reason or does not meet the above criteria.

If you believe your situation warrants an exception, please contact us at info@aguapop.co, and we will review your case.

How to Start a Return

To initiate a return, please email us at info@aguapop.co with your order details. Once the return request is approved, we will provide a return shipping label and detailed instructions for sending the item back. Please note:

• Items returned without prior authorization will not be accepted.
• The cost of return shipping may be deducted from your refund unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

Damages and Issues

Inspect your order immediately upon receipt. If you receive an item that is damaged, defective, or incorrect, contact us at info@aguapop.co within 7 days of delivery. We will evaluate the issue and, if appropriate, provide a replacement or refund.

Non-Returnable Items

Certain items are not eligible for return:

• Used items or items not in their original condition.
• Custom or personalized products.
• Sale or discounted items.
• Gift cards.

For any questions about whether your item qualifies for a return, reach out to us at info@aguapop.co before initiating a return.

Refunds

Refunds are processed after the returned item is received and inspected. If the return is approved:

• The refund will be issued to your original payment method within 10 business days.
• Your bank or credit card provider may require additional time to process and post the refund.

If you do not see your refund within 15 business days of approval, please contact us at info@aguapop.co for assistance.

Exchanges

If you need to exchange an item, return the original item in accordance with this policy. Once the return is approved, you may place a new order for the desired item.

Additional Assistance

For any further questions or concerns about your order, returns, or refunds, please do not hesitate to contact us at info@aguapop.co. We are here to help

Privacy Policy

This Privacy Policy explains how AGUA POP ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase (collectively, the "Services"). This policy also describes your rights concerning your personal information.

By using the Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our Services immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory compliance. Any updates will be posted on this page with an updated "Last Updated" date.

Information We Collect

We collect personal information about you in the following ways:

1. Information You Provide Directly

When using our Services, you may provide the following:

• Contact Details: Name, address, phone number, and email.
• Order Information: Billing/shipping addresses, order details, and payment confirmations.
• Account Information: Username, password, and security questions.
• Shopping Information: Items viewed, added to your cart, or saved to a wishlist.
• Customer Support Details: Information shared in inquiries or communications with us.

2. Information Automatically Collected

We collect certain data automatically, including:

• Usage Data: IP address, browser details, device information, and interaction with the website.
• Cookies and Tracking Technologies: To analyze behavior and improve user experience.

3. Information from Third Parties

We may receive personal information from:

• Payment processors (e.g., payment method and transaction details).
• Service providers (e.g., Shopify for powering our store).

How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To process orders, manage your account, fulfill returns, and ship products.
• Marketing and Advertising: To send promotional communications and personalized advertisements.
• Security and Fraud Prevention: To safeguard against fraudulent activity.
• Customer Support: To respond to inquiries and improve our services.

Cookies

We use cookies to enhance your experience on our website. Cookies allow us to:

• Remember your preferences and actions.
• Improve website functionality and user experience.
• Provide targeted marketing and analytics.

You may adjust your browser settings to disable cookies. However, doing so may affect the functionality of certain Services.

Sharing Your Information

We may share your information under the following circumstances:

• Service Providers: Vendors who assist with payment processing, IT services, shipping, and analytics.
• Business and Marketing Partners: For advertising and promotional purposes.
• Legal Compliance: To comply with legal obligations or to protect our rights.
• Corporate Transactions: In case of mergers, acquisitions, or similar events.

We do not sell your personal information.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request details about the personal information we hold.
• Correction: Request corrections to inaccurate information.
• Deletion: Request the deletion of your personal information.
• Data Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Opt-out of marketing communications or targeted advertising.

To exercise your rights, contact us at info@aguapop.co. We may need to verify your identity before processing your request.

Security and Retention

We take reasonable steps to secure your personal information. However, no security system is completely impenetrable. We retain personal information as needed to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with their information, contact us at info@aguapop.co for assistance.

International Users

Your personal information may be transferred and processed outside your country of residence, including in regions where privacy laws may differ. We ensure compliance with applicable data protection laws for such transfers.

Contact

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: info@aguapop.co